Refund & Re-roll Policy

1. Refunds on Unspent Balances

We stand firmly behind our transparent unit economics. If you have unspent cash wallet balance in your CineVault account, you may request a refund on your unconsumed balance at any time before jobs are processed.

For example, if you loaded a $20 wallet and used $3.20 of GPU rendering time, you are eligible for an immediate $16.80 refund on the remaining unconsumed balance upon request.

2. Technical Failure & Automated Re-roll Credits

AI video generation algorithms can occasionally experience computational artifacts, GPU memory timeout faults, or corrupted frame sequences.

• Zero Charge on System Errors: If a job fails during processing due to hardware, memory timeout, or pipeline error, your wallet balance is never deducted.
• Severe Glitch Re-Rolls: If a completed video exhibits severe mathematical corruption (e.g. solid black frames, garbled static), simply click “Request Re-roll” in your dashboard within 48 hours, or email our engineering team. We will credit the exact cost of that generation back to your dollar wallet immediately.

3. Non-Refundable Items

Once a video render has been successfully generated according to your prompt specifications and delivered in playable MP4 format without technical faults, the GPU compute expense incurred is non-refundable. We do not provide refunds for creative dissatisfaction with artistic interpretation, as generative diffusion operates probabilistically. We recommend using our Free Lifetime AI Prompt Enhancer to ensure optimal camera and lighting prompts before queuing takes.

4. How to Request a Refund

To initiate a refund on your unspent wallet balance, send an email from your registered account email to:

Email: support@cinevaults.in
Subject: Refund Request - [Your Account Email]

Please include your original payment invoice or transaction ID. Refunds are credited back to your original payment method (Credit Card, UPI, or PayPal) within 3 to 5 business days.